1. How to request deletion
- In the Android app: More → Account → Delete account.
- On the website: sign in and use the form at the end of this page.
- By email: if you can't sign in, write to [email protected] from your registered email address with the subject “Account deletion request”. We may ask you to confirm your identity.
2. What happens next
- You get an email confirming we received your request, with a reference number.
- Our team reviews it and acts within 7 days, usually sooner. We email you when your account is deleted or if we need something from you.
- You can withdraw the request at any time before it is processed, from the app or this page.
- Before deleting, we settle anything still open: shop orders and bookings in progress, refunds, disputes and any wallet balance. Remaining wallet balance is refunded to your original payment method or a bank account you confirm, after verification.
- While open matters are being settled, or if there is a legal hold, fraud investigation or dispute, we may first revoke access: you are signed out on every device and can no longer sign in, but nothing is deleted yet. Deletion follows once the matter is closed.
3. What we delete
- Your profile: name, @username, email, phone number, address and profile settings.
- Your password, sign-in sessions and saved logins.
- Your end-to-end encrypted messaging keys and every conversation you are part of, for both participants.
- Your community posts, marketplace listings and their photos.
- Your blocks, the reports you made, notifications, cart and push-notification registrations.
Data is removed from our live systems when your request is processed, and from backups within 90 days as they rotate. Copies that other people saved on their own devices (for example screenshots) are outside our control.
4. What we keep, why, and for how long
- Orders, invoices, payments, refunds and wallet ledgers: kept as required by the Central Goods and Services Tax Act, 2017, the Income-tax Act, 1961 and the Companies Act, 2013 (currently up to 8 years), and no longer linked to a login.
- Records needed for disputes, fraud prevention or legal claims: kept only until the matter is resolved or the limitation period ends.
- A record of your deletion request (reference, email, dates and outcome): kept for 3 years to show we honoured it.
- Content we were required to preserve or report under law, such as for a law enforcement request.
We keep this data under the Digital Personal Data Protection Act, 2023 only for the purposes above and delete it when the retention period ends.
6. Accounts we may close ourselves
Separately from your request, we may revoke access to or delete accounts that break our Terms and Community Guidelines, as described there.
7. Questions and grievances
Write to [email protected] or call +91-3379623379. If you are not satisfied with how we handled your request, you can contact our Grievance Officer as set out in our Privacy Policy, and you may escalate to the Data Protection Board of India.